RETURN & REFUND POLICY

RETURN & REFUND POLICY

1. General Policy At Popicks LLC ("Popicks"), we strive to provide high-quality products and customer satisfaction. Due to the nature of our blind box products, we do not offer refunds or exchanges for change-of-mind purchases. However, if your product has a quality issue, we will review your case and may offer a refund or replacement at our discretion.

2. What is a Blind Box? Blind box purchases mean that customers cannot select a specific product before opening it. The contents are random, and we do not guarantee receiving a specific design or a secret edition figure.

3. Return & Refund Eligibility We do not accept returns or provide refunds for the following reasons:

  • Change of mind or personal preference.

  • Dissatisfaction with the received design due to the random nature of blind boxes.

  • Minor imperfections such as slight paint variations, small scratches, or color inconsistencies, which are considered normal for designer toys.

We will accept return or refund requests in the following cases:

  • The product arrives damaged or defective.

  • The wrong product was sent.

  • Missing parts or serious manufacturing defects.

4. How to Request a Refund or Replacement To apply for a refund or replacement, customers must follow these steps:

  1. Contact Us: Email our support team at popicksllc@gmail.com within 15 days of receiving your order.

  2. Provide Proof: Attach clear pictures or an unboxing video showing the defect or damage.

  3. Await Review: Our team will review your case and respond within 5 business days with a resolution.

If approved, we will offer a replacement or a refund to the original payment method within 5-10 business days.

5. Shipping Costs & Returns

  • If a return is required, customers must return the product in its original packaging.

  • Popicks will cover shipping costs for defective or incorrect items.

  • If the return is due to customer preference (if applicable), the customer will bear the return shipping costs.

6. Lost or Undelivered Packages

  • If the shipping carrier confirms delivery but the customer claims non-receipt, we may process a replacement or refund at our discretion, up to two times per year per customer.

  • For international orders, customs fees and taxes are the responsibility of the customer. If a package is returned due to unpaid fees, the return shipping cost will be deducted from the refund amount.

7. In-Store Return Policy For purchases made at Popicks retail stores, defective merchandise may be returned within 15 days with the original receipt. Refunds or exchanges will not be accepted without proof of purchase.

For further inquiries, please contact our customer support team at popicksllc@gmail.com.